Shipping Policy

Effective Date: January 18, 2025

1. Introduction

At Pearlsplendorjewel, we are dedicated to ensuring that your orders are processed and delivered efficiently and securely. This Shipping Policy outlines our procedures and terms regarding the shipping and delivery of products purchased through our website, pearlsplendorjewel.com (the “Website”). By placing an order on our Website, you agree to adhere to the terms of this Shipping Policy.

2. Shipping Zones

We currently ship to the following countries/regions:

  • [List the countries/regions you ship to here. E.g., United States, Canada, United Kingdom, Australia, Europe, etc.]

We are continuously working to expand our shipping zones and will update this list as we do so. If your country is not listed, please contact our Customer Support team at info@pearlsplendorjewel.com or by phone at (228) 374-2172 to inquire about potential shipping options.

3. Shipping Methods and Delivery Times

We offer a variety of shipping options to meet your needs, which include:

  • Standard Shipping:

    • Estimated delivery time: [Insert estimated delivery time for your standard shipping, e.g., 3-7 business days within the US, 7-14 business days internationally].

    • This is our most economical shipping option.

  • Expedited Shipping:

    • Estimated delivery time: [Insert estimated delivery time for your expedited shipping, e.g., 2-3 business days within the US, 5-10 business days internationally].

    • This is a faster shipping option for those who need their order sooner.

  • Priority Shipping:

    • Estimated delivery time: [Insert estimated delivery time for your priority shipping, e.g., 1-2 business days within the US, 3-7 business days internationally].

    • This is our fastest shipping option, ideal for urgent orders.

  • [Include any other shipping options, such as overnight shipping or specialized carriers.]

Please note that the estimated delivery times are approximate and may vary depending on factors such as:

  • Destination: Delivery times to remote or rural areas may be longer.

  • Carrier Delays: Delays can sometimes occur due to circumstances beyond our control, such as weather conditions, transportation issues, or carrier processing delays.

  • Customs Clearance: International orders may be subject to customs clearance procedures, which can cause delays in delivery times.

  • Holidays: Delivery times around major holidays may be slightly extended due to high shipping volumes.

4. Order Processing Time

  • Standard Processing: Please allow [Number, e.g., 1-2] business days for order processing. This includes order verification, item preparation, packaging, and dispatch.

  • Peak Seasons: During peak periods, such as holidays, sales, or promotions, processing times may be slightly longer. We will do our best to notify you of any delays.

  • Custom Orders: Custom orders will have different processing times. You will be informed of the processing timeframe when placing a custom order.

5. Shipping Costs

Shipping costs are calculated based on several factors, including:

  • Destination: Shipping rates vary depending on your shipping address.

  • Shipping Method: Shipping rates vary depending on the chosen shipping method.

  • Weight and Dimensions: Larger or heavier packages may incur additional shipping fees.

  • Insurance: Added insurance may increase shipping costs.

You will be able to view the total shipping cost during the checkout process before finalizing your order. We may offer free shipping promotions on select orders; if applicable, these will be stated clearly on the website.

6. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email that includes a tracking number. This number allows you to monitor the progress of your package during transit. You can track your order through the carrier’s website.

7. Shipping Address

It is your responsibility to ensure that you provide a correct and complete shipping address. We are not responsible for any delays or losses resulting from incorrect or incomplete address information. If you need to make a change to your shipping address after placing an order, please contact our Customer Support team immediately, and we will do our best to accommodate your request, provided the order has not been dispatched yet.

8. Customs, Duties, and Taxes (International Orders)

For international orders, you are responsible for paying any customs duties, taxes, or other fees required by your country. These fees are not included in the purchase price or shipping charges and will be charged to you by your local customs authority or carrier upon delivery. Please be aware of your country’s customs policies before placing your order. We are not responsible for delays due to customs clearance processes.

9. Delivery Issues

  • Delivery Attempts: The carrier will typically make multiple delivery attempts. If they are unable to deliver the package after multiple attempts, the package may be returned to us. In this case, we will contact you to arrange redelivery at your expense.

  • Lost or Damaged Packages: If your package is lost or arrives damaged, please contact our Customer Support team immediately. We will work with the carrier to resolve the issue.

  • Undeliverable Packages: If a package is undeliverable due to an incorrect address or if the recipient is not available, it may be returned to us. In such cases, you will be responsible for any redelivery costs.

10. Shipping Insurance

Shipping insurance may be available for an additional fee. This insurance covers the cost of the package in the event it is lost or damaged during transit. We encourage you to consider adding insurance, especially for high-value orders.

11. Changes to This Shipping Policy

Pearlsplendorjewel reserves the right to modify this Shipping Policy at any time. Any changes will be effective immediately upon posting to the Website. We encourage you to review this policy regularly to stay informed of our shipping procedures. Your continued use of the Website following the posting of any changes will mean that you accept and agree to those changes.

12. Contact Information

If you have any questions about this Shipping Policy, please contact us:

Pearlsplendorjewel
309 Santini St
Biloxi, MS 39530
Phone: (228) 374-2172
Email: info@pearlsplendorjewel.com
Website: pearlsplendorjewel.com