Sales Policy

Effective Date: January 18, 2025

1. Introduction

This Sales Policy outlines the terms and conditions governing the purchase of products from Pearlsplendorjewel through our website, pearlsplendorjewel.com (“Website”). This policy is designed to provide a clear understanding of the buying process, payment options, shipping, returns, and other pertinent aspects of your purchase experience with us. By placing an order on our Website, you agree to abide by the following terms and conditions.

2. Product Information and Availability

• Descriptions: We strive to provide accurate and detailed product descriptions on our Website. This includes information regarding materials used, dimensions, weight, and any other relevant specifications. However, slight variations may occur due to the handcrafted nature of our jewelry. We encourage customers to review descriptions carefully before making a purchase.

• Images: Product images are intended to be representative of the items offered. Please note that color accuracy may vary depending on monitor or screen settings. We make every effort to provide high-quality images to aid in your purchase decision.

• Availability: Product availability is subject to change without notice. We endeavor to keep the Website current with stock levels, but on occasion, a product may be out of stock after an order is placed. In such cases, we will notify you promptly and offer the option of a refund, alternative product, or a wait for restock.

3. Ordering Process

• Account: You may be required to create an account to place an order. It is your responsibility to ensure that your account information is accurate and kept up to date. You are responsible for maintaining the confidentiality of your account password.

• Placing an Order: To place an order, you must add the desired product(s) to your shopping cart and proceed through the checkout process. Please review your order carefully before confirming it. Once an order is placed, it constitutes an offer to purchase.

• Order Confirmation: You will receive an automated order confirmation email upon placing an order. This email does not signify acceptance of your order, but rather confirms that we have received your offer to purchase.

• Order Acceptance: We reserve the right to accept or reject your order at our sole discretion. Acceptance of your order will be communicated through a subsequent email confirming shipment of your product(s).

• Order Modifications and Cancellations: You may request a modification or cancellation of your order within [Number] hours of placement. After this period, modifications or cancellations may not be possible. Contact our customer service team at info@pearlsplendorjewel.com or by phone at (228) 374-2172 to request modifications or cancellations.

4. Pricing and Payment

• Prices: All prices listed on the Website are in [Currency] and are subject to change without prior notice. We strive to ensure price accuracy but reserve the right to correct any errors.

• Payment Methods: We accept a variety of payment methods, including [List all accepted payment methods]. All transactions are processed securely.

• Taxes and Duties: All applicable taxes and duties are the responsibility of the purchaser. The cost will be shown separately at the point of check-out.

• Secure Payments: We utilize secure payment gateways to protect your financial information. We do not store your payment card details.

• Payment Authorization: By placing an order, you authorize us to charge your chosen payment method for the full amount of the purchase, including shipping and any applicable taxes or duties.

5. Shipping and Delivery

• Shipping Zones: We ship to [List countries or regions]. Shipping fees and delivery times will vary depending on the destination and the chosen shipping method.

• Shipping Methods: We offer a range of shipping options, including [List all offered shipping options, e.g., standard shipping, express shipping]. Delivery time estimations provided are for guidance only and are not guaranteed.

• Processing Time: Please allow [Number] business days for order processing. Processing time is separate from delivery time.

• Tracking: Once an order is shipped, you will receive a tracking number by email, enabling you to monitor the status of your shipment.

• Delays: We are not responsible for delays in delivery due to circumstances beyond our control, including but not limited to weather conditions, carrier delays, customs inspections, and other factors.

• Shipping Address: It is your responsibility to provide a correct and complete shipping address. We are not liable for any delays or losses resulting from incorrect address information.

• Risk of Loss: The risk of loss and title for all items purchased from Pearlsplendorjewel passes to you upon our delivery to the carrier.

• International Shipping: For international shipping, import duties and taxes may be applied upon the parcel reaching its destination, the customer is responsible for any additional fees.

6. Returns, Exchanges, and Refunds

• Returns: You may return eligible products within [Number] days of receipt for a refund or exchange, provided they are in their original, unworn condition, with all original packaging and tags attached. We do not accept returns for customized or personalized items.

• Initiating Returns/Exchanges: To initiate a return or exchange, please contact our customer service team at info@pearlsplendorjewel.com or by phone at (228) 374-2172 to obtain a return authorization.

• Return Shipping: Return shipping costs are the responsibility of the customer unless the item is defective or the return is due to an error on our part. We recommend using a trackable shipping method when returning items.

• Refunds: Refunds will be processed within [Number] business days of receipt of the returned product. The refund will be credited to the original payment method.

• Exchanges: Exchanges are subject to product availability. If the desired item is not available, a refund will be issued.

• Inspection: All returns are subject to inspection upon receipt. Items must be in their original condition to qualify for a refund or exchange.

• Damaged Goods If your products arrive damaged, contact customer support within 72 hours of delivery. Please retain all packaging and product components for assessment.

7. Warranty

• Product Warranty: Pearlsplendorjewel provides a [Number]-month warranty against manufacturing defects on all products, from the date of purchase. Warranty coverage does not include damage due to normal wear and tear, accidents, or improper handling and care.

• Warranty Claim: To make a claim within the warranty period, please contact our customer service team at info@pearlsplendorjewel.com with pictures and details of the defect.

8. Customer Support

• Our customer service team is available to assist with any queries or issues you may encounter. You can reach us at:
  Pearlsplendorjewel
  309 Santini St
  Biloxi, MS 39530
  Phone: (228) 374-2172
  Email: info@pearlsplendorjewel.com
  Website: pearlsplendorjewel.com