Refund and Returns Policy

Effective Date: January 18, 2025

1. Introduction

At Pearlsplendorjewel, we are committed to providing you with high-quality jewelry and exceptional customer service. We understand that sometimes a purchase may not meet your expectations, and we want to make the return or exchange process as simple and straightforward as possible. This Refund and Returns Policy outlines our guidelines and procedures for returns, exchanges, and refunds for products purchased through our website, pearlsplendorjewel.com (the “Website”). By making a purchase, you agree to adhere to the terms of this policy.

2. Eligibility for Returns and Exchanges

  • Timeframe: You may return or exchange eligible items within [Number] days of the date of delivery. To be eligible, returns must be initiated and postmarked within this timeframe.

  • Condition of Items: All returned items must be in their original condition, unworn, unused, and free from damage or alterations. They must be returned with all original packaging, including boxes, pouches, tags, labels, and any accompanying certificates.

  • Exclusions: We do not accept returns or exchanges on the following items:

    • Customized or Personalized Jewelry: Any item that has been altered, personalized, or custom-made to your specifications is not eligible for return or exchange.

    • Earrings: For hygiene reasons, earrings are not eligible for return or exchange unless they are deemed faulty or defective upon arrival.

    • Items Marked as “Final Sale”: Items clearly marked as “Final Sale” or “Non-Returnable” are not eligible for returns or exchanges.

    • Items that have been damaged due to wear and tear, misuse, accidents or improper handling.

  • Proof of Purchase: A valid proof of purchase (e.g., order confirmation email, receipt, or invoice) is required for all returns and exchanges.

3. How to Initiate a Return or Exchange

  • Contact Customer Support: To initiate a return or exchange, please contact our Customer Support team within the specified timeframe by:

  • Provide Information: In your request, please provide the following information:

    • Your order number

    • The item(s) you wish to return or exchange

    • The reason for the return or exchange

    • Whether you prefer a refund, exchange, or store credit (if applicable)

  • Return Authorization: Our Customer Support team will review your request and, if eligible, will issue you a Return Authorization (RA) number and provide instructions for returning the item(s). Do not ship items back without a valid RA number. Any return received without an RA number may not be processed.

4. Return Shipping

  • Shipping Responsibility: Customers are responsible for all return shipping costs, unless the return is due to an error on our part (e.g., incorrect item shipped, defective product).

  • Packaging: When returning an item, please ensure it is securely packaged to prevent damage during transit. We recommend using the original packaging or a similar protective container.

  • Shipping Method: We recommend using a trackable shipping method and purchasing shipping insurance. Pearlsplendorjewel is not responsible for any lost or damaged items during return shipping.

  • Shipping Address: Please send all returns to the address provided by customer service along with the Return Authorization number, it’s usually:
    Pearlsplendorjewel
    Returns Department
    309 Santini St
    Biloxi, MS 39530

  • International Returns: Customers are responsible for any international shipping costs, duties and taxes on returns.
    5. Inspection of Returned Items

  • Upon Receipt: Once we receive your returned item(s), our team will inspect them to ensure they meet the eligibility criteria outlined in this policy. This inspection process may take up to [Number] business days.

  • Condition: If the returned item is not in its original condition, or if it does not meet the eligibility criteria, we reserve the right to deny the return or exchange. In such cases, the item will be returned to the customer at their expense.

  • Faulty Items: If the item is found to be faulty or defective due to manufacturing, we will offer a full refund, an exchange for an identical product (if available), or a store credit.

6. Refund Process

  • Refund Method: Once the returned item has been approved for a refund, we will process the refund using the same payment method that was used for the original purchase.

  • Processing Time: Please allow up to [Number] business days for the refund to be processed and reflected in your account. Please note that processing times may vary based on your bank or payment provider.

  • Shipping Costs: Original shipping costs are non-refundable unless the return is due to an error on our part.

  • Partial Refunds: In certain circumstances, a partial refund may be offered. This will be determined on a case-by-case basis and communicated to the customer.

7. Exchange Process

  • Product Availability: Exchanges are subject to product availability. If the desired exchange item is not available, we will offer a refund or store credit.

  • Shipping Costs: If you are exchanging an item for another product (not due to a defect or error on our part), you are responsible for shipping the product to be exchanged to us and also for all shipping costs for sending the exchanged item back to you.

  • Price Difference: If the new item costs more than your original purchase, you will be required to pay the difference. If the new item costs less than your original purchase, the difference will be refunded to you in accordance with our refund policy.

8. Store Credit

  • Issuance: In some instances, a store credit may be issued in lieu of a refund or exchange. The details of how it can be used will be provided upon issuance.

  • Usage: Store credits are typically valid for a specified period and can be used for future purchases on our Website.

9. Damaged or Defective Items

  • Notification: If your item arrives damaged or is defective, please contact us immediately within 72 hours of receipt.

  • Documentation: Please provide photos and/or videos of the damage or defect, along with your order number.

  • Options: We will offer a full refund, exchange for the same product, or a repair, as appropriate based on assessment. Pearlsplendorjewel will cover all shipping costs associated with returning a damaged or defective item.

10. Contact Us

If you have any questions or concerns regarding this Refund and Returns Policy, please contact us:

Pearlsplendorjewel
309 Santini St
Biloxi, MS 39530
Phone: (228) 374-2172
Email: info@pearlsplendorjewel.com
Website: pearlsplendorjewel.com